Recent Why SERVPRO Posts

Customer Safety is Important To Us!

3/12/2021 (Permalink)

At SERVPRO of Baldwin County, we believe taking care of our customers is about more than just completing the job. It is about how you do that job, what tools you use and going that "extra mile". One way in which we go that "extra mile" is by making customer safety a top priority. This may require added costs or additional resources, but we truly believe that there are no shortcuts when it comes to providing exceptional service for our customers.  Here are some extra steps we take to ensure the highest level of safety for our customers on every job site:

  • Products - We believe in using the safest "green" products available.
    • Benefect is a botanical, plant based, hospital grade disinfecting solution that poses no health hazards to humans or animals.
  • Training and Certification - Our technicians undergo rigorous training to ensure that they utilize proper techniques to ensure safe environments for our crews and our customers.
    • IICRC Certification - our team holds a total of 31 certifications across the board
    • OSHA 10 and OSHA 30 Certification
  • Protocols and Standards
    • PPE
    • Proper Containment
    • Certified: SERVPRO Cleaned
    • Proper disposal of biohazard waste

If you need service, you can reach SERVPRO of Baldwin County at 251-928-9625. 24 hours a day, 365 days a year…because disasters don’t wait!

Why Choose SERVPRO of Baldwin County?

3/10/2021 (Permalink)

For over 5 decades, the name SERVPRO has been associated with remediation and restoration excellence. We have led the industry in innovation and customer satisfaction.  We follow all IICRC standards and make sure our highly trained team is always up to date in all certification areas.  IICRC sets the high standards for the cleaning and restoration industries. Many people ask, “What does it mean to be an IICRC certified firm?” It means here at SERVPRO of Baldwin County, we strictly follow and enforce the latest and best industry practices and standards! SERVPRO of Baldwin County is the trusted choice in Baldwin County when something unexpected happens. You can trust that each of our team members are highly trained with the proper knowledge and tools to effectively complete the job.

From weekly Training Sessions to ongoing certification classes opportunities throughout the year, our employees are continuously strengthening their knowledge.  In times of disaster and crisis, it is critically important to choose a company who will not only get the job done, but done correctly.  This expertise helps us to offer confident and thorough recovery efforts, but also helps to push our entire team to exceed the expectations of home and business owners throughout our community.  

Give us a call today if you need services on the Alabama Gulf Coast! 251-928-9625

SERVPROXIDE Disinfects and Sanitizes!

3/10/2021 (Permalink)

One of our products SERVPROXIDETM is our proprietary hospital-grade disinfectant registered with the EPA. It is a stabilized chlorine dioxide-based antimicrobial which carries the EPA’s lowest toxicity rating. The product itself doesn’t carry any fragrances other than a mild cleaning odor which dissipates quickly making it a great product for people with chemical or odor sensitivities. There are many different applications for SERVPROXIDETM. It can eliminate odors through disinfecting and oxidation rather than just covering them up. That can be done by applying the product directly with towels or through misting or spraying which is often used when we clean HVAC systems. It has even been utilized in electrostatic spraying for an even application on surfaces inside buildings. In fact, SERVPROXIDETM is the disinfectant we have used when we have been asked to clean and disinfect COVID-19 in homes and businesses here in Wichita. The CDC recommends the usage of a labeled hospital-grade disinfectant with claims against similar types of organisms to COVID-19 and SERVPROXIDE has EPA-approved claims against things like Feline coronavirus, Canine coronavirus, staphylococcus, E.coli, Salmonella, Rotavirus, and Swine flu. When you use SERVPRO, you can have rest at ease knowing that our team is using hospital-grade disinfectant registered with the EPA. Our chemists are even able to advise us in unorthodox situations to utilize our suite of cleaning products to clean and deodorize even the strongest and strangest combination of smells and soils.

Thermal Fogging

1/13/2021 (Permalink)

As experts in deodorization, SERVPRO of Baldwin County is trained to eliminate smoke odors in your Baldwin County/Alabama Gulf Coast home.

Fires can be especially devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO of Baldwin County have specialized in fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition. They also can remove the pervasive smoke odor by doing Thermal fogging.

What is Thermal fogging?

A Hand held devise that takes a liquid and converts it to steam/fog. The technicians move around the structure with the devise to “fog” all areas affected by smoke and smoke odors to neutralize odors.

Thermal fogging is an effective smoke odor removal procedure because it recreates the fire related properties of heat and pressurization. Porous material pick up thermally activated deodorant droplets in the same manner in which they picked up the smoke odors, closely duplicating what occurs during a fire.

Some jobs are best left to the professionals, call SERVPRO of Baldwin County for any questions or to schedule services 251-928-9625.

24 Hour Remediation Services

1/8/2021 (Permalink)

SERVPRO of Baldwin County is ready to answer your call 24/7/365!

As an independently owned business, we understand that every hour lost is a customer and revenue lost. With our highly trained and certified technicians, we can prevent loses such as water damage and mold from being long-term problem for your business. Being a 24-hour franchise, we have a flexible schedule to work around time strains you may have. 

We have the experience and the technology needed to solve any problem. If your business or residence is damaged by water, fire, or any other force of mother nature, Do not hesitate to call SERVPRO of Baldwin County at 251-928-9625.

We are here to make it "Like it never even happened." Give us a call if you need mitigation services for your home or business in the Baldwin County area! 

Certified: SERVPRO Cleaned, Flu Season, & COVID-19

1/6/2021 (Permalink)

Flu season is here once again. This year is especially unique due to the spread of COVID-19. Many may wonder, what does this mean for you? Experts are recommending to start by getting your flu shot, and continue following CDC guidelines that have been in place since the beginning of the Coronavirus pandemic. Wash your hands regularly, use hand sanitizer frequently, wear a mask and practice social distancing whenever possible. Regular cleaning and disinfection of high touch surfaces is also recommended, especially for offices and businesses open to the public.  You can always count on SERVPRO of Baldwin County to be here every step of the way during this flu season. We have always been the experts in clean and our crews have undergone extensive IICRC training focusing on the removal of biohazard pathogens. Our stringent standards and adherence to all CDC and EPA guidelines means that you can have peace of mind knowing you are receiving the highest level of service.  When just “clean” won’t do, you need Certified: SERVPRO Cleaned.  Call us today at 251-928-9625.

We are Cleaning Experts

3/18/2020 (Permalink)

coronavirus- SERVPRO Here to help cover photo SERVPRO is here to help for the Coronavirus

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Baldwin County 251-928-9625

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Thermal Imaging

3/4/2020 (Permalink)

Thermal imaging was first developed for military use during the Korean War.  This kind of imaging uses temperature to distinguish hot and cold temperatures through walls and long distances.  It is used by firefighters to see through smoke and find people; It is also used by law enforcement to locate suspects and handle search and rescue efforts.  But those aren’t the only ways it can be effective or helpful. 

How We Use Thermal Imaging

We use it to locate water trapped within walls or floors.  Water damage can create long term issues if not detected soon enough.  That’s why it is important to catch the source of the water and correct the problem and dry out any affected materials before it is too late.  Thermal imaging may be the solution before one has to take a destructive approach.  Although, thermal imaging cannon “see” water, it can detect differences in temperature that could indicate a location to test.  This is just one of the reasons why SERVPRO of Baldwin County can be of service to you.  If you suspect water damage, give us a call at 251-928-9625

We are the Professionals

3/4/2020 (Permalink)

We get lots of general cleaning calls but every once in a while, we get the occasional off the wall request that no one else can tackle. Some of these include:

Biohazard

Cleaning up after a bio hazard situation requires a specific process for removal and disposal, as well as Personal Protective Equipment. One should not attempt to handle this situation without professional help. SERVPRO is certified and can clean and remove all affected areas and materials properly. 

This could be from blood or trauma, hoarding, sewage, and chemical or gas spills. 

Vandalism 

Paint can be a tricky thing to clean up. But, when one vandalizes another’s property, it can be traumatizing. SERVPRO has skilled professionals and specific chemical combinations to remove graffiti and paint. 

So, if you have a situation that requires professional services, give SERVPRO of Baldwin County a call at 251-928-9625

Trauma and Crime Scene Cleanup

2/17/2020 (Permalink)

After the police have finished processing a crime or accident scene, the cleaning and restoration process can begin. Many times, crime and accident scenes have blood and other biohazard contaminants that pose a serious health risk. SERVPRO of Baldwin County will respond immediately and has the specialized training, protective equipment, and experience to safely clean trauma and crime scenes.

Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety, since crime or accident scenes may involve bloodborne pathogens, harmful chemicals, and other dangers. We will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances.

Crime Scene and Trauma Cleaning Services

  • Fingerprint powder and evidence-gathering chemicals
  • Tear gas and pepper spray residues
  • Fire extinguisher residue
  • Blood, bodily fluids, and tissue remnants

Common Trauma and Crime Scene Scenarios

Crime Scene Residues

From fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residues, we can clean and restore your property after a crime scene investigation.

Bloodborne Pathogens

We remove and dispose of bodily fluids, tissue and other potentially pathogenic substances resulting from accident, trauma, crime or death. Our trained Professionals clean, disinfect and deodorize the structure.

Methamphetamine Labs

Many of the chemicals used in the production of illegal drugs such as methamphetamine are volatile and can leave harmful residues throughout a structure. Our technicians follow federal and state guidelines to properly clean all surfaces.

The Importance of Cleaning Dryer Vents

2/16/2020 (Permalink)

According to FEMA, failure to clean home dryers causes 34% of home dryer fires. Home dryer fires cause $35 million in property loss and can even cause injury or death.

To reduce the risk of these fires happening in your or your insured’s home or business, SERVPRO of Baldwin County can help clean dryer vents and ducts that may have lint buildup.

Other tips for keeping your dryer vents clean from the National Fire Protection Agency include cleaning the lint filter before and after each load and making sure the outdoor vent flap will open and is not restricted by snow, a bird’s nest or other potential obstacles.

For more information on proper cleaning dryer vents contact SERVPRO of Baldwin County at 251-928-9625

Your Belongings and Water Damage

2/16/2020 (Permalink)

Water damage affects not only the structure of your house but also your belongings. SERVPRO of Baldwin County understands that your home is more than a structure; your family’s furniture, clothing, keepsakes, and other belongings help transform a house into a home.

Contents Restoration

SERVPRO of Baldwin County  specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including the following:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product. 

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO of Baldwin County  can conduct an organized, efficient move-out of the affected area. A move-out will provide several benefits, including the following:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Electronic Cleanup

Water-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by water. We will coordinate the restoration of your electronics, including:

  • Television sets
  • DVD players
  • Computers
  • And more

The key to restoring electronics is taking prompt action to prevent further damage. We start by cleaning the exterior of electronic devices to help stop further corrosion and damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water, extreme caution should be taken to help ensure the water damage does not destroy the document. Although some documents may not be restored to pre-water damage condition, SERVPRO of Baldwin County can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of water damage, we have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Contents Claim Inventory Service

When a water emergency strikes, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service:

  • Preloss list and value of contents
  • Detailed and accurate report
  • Better information to settle claims quicker
  • Assistance with burden of proof for claims
  • Peace of mind when you need it most

4 Reasons to Call SERVPRO of Baldwin County

2/15/2020 (Permalink)

You likely schedule daily or weekly office cleaning service to keep your business tidy. However, even with regular sweeping and vacuuming, your carpets can accumulate stains. To ensure your office is presentable, SERVPRO of Baldwin County offers expert carpet cleaning service, including spot removal and upholstery stain removal, to get rid of stains that sweeping and vacuuming miss. They also offer dry cleaning service for areas where color-fastness is crucial. Below, they reveal some of the most valuable benefits of regularly having your carpets professionally cleaned.

4 Reasons Why You Schedule Commercial Carpet Cleaning Services

1. To Improve Air Quality

Carpeting collects a wide variety of air contaminants, including dust, pollen, mold spores, and bacteria, that can cause allergy symptoms and exacerbate asthma and other respiratory problems. If not removed, these particles could end up back into the air you and your employees breathe, resulting in a lot of downtime and loss of productivity.

2. To Remove Stubborn Stains

Some stains are extremely persistent and cannot be removed without professional attention. For stubborn, unsightly carpet blemishes, contact the experts at SERVPRO of Baldwin County for help. They use powerful cleansers and state-of-the-art techniques and equipment to remove even set-in soils and spatter.

3. To Look Professional

Carpet stains simply don't look professional, and if you invite clients into your offices, they could be turned off by the dirty, grimy appearance. Moreover, even if your customers never enter your premises, the untreated stains could signal that sloppy work or carelessness is acceptable. To avoid sending that type of message, contact a professional carpet cleaning service.

4. To Extend Carpet Life

Deep-down dirt and grime can damage carpet fibers and cause the rug to wear out more quickly than it should. Regular carpet cleaning removes contaminants that cause damage and discoloration and extends the useful life of your office carpeting.

Commercial carpet cleaning offers some important benefits for your business. To schedule service, contact SERVPRO of Baldwin County. They also specialize in water extraction and mold remediation, and they offer 24/7 emergency service throughout Baldwin County. Visit their website to learn more about their services or call 251-928-9625 to request a quote.

Dirty Ducts?

2/15/2020 (Permalink)

Did you know your ventilation system is often the biggest culprit in poor indoor air quality? Inspecting the ductwork in your facility or home should be a high priority. In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold and irritating dust throughout your building or home.

A routine part of SERVPRO® of Baldwin County's service is inspecting the heating, ventilation and air conditioning unit (HVAC). Keeping the HVAC and ductwork clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money. Duct cleaning may not always be necessary. SERVPRO® of Baldwin County will inspect your HVAC system and ductwork and make recommendations about the best way to address any indoor air quality concerns. This inspection can help save you money and provide peace of mind on the health of your HVAC system and ductwork.

In some circumstances, such as after a fire, smoke or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. In these cases, SERVPRO® of Baldwin County can often restore the HVAC system and ductwork to pre-damage condition.

If you have a fuel-burning furnace, stove or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning.

The SERVPRO® Duct Cleaning System is proven and cost-efficient. Unlike the majority of duct cleaning services, SERVPRO® of Baldwin County uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

  • The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. HEPA filters capture debris and keep the indoor environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning, or to schedule an appointment, contact SERVPRO® of Baldwin County.

Benefits of a National Brand

3/8/2019 (Permalink)

SERVPRO is the only mitigation company with national advertising. You know us and trust us. Effective results are the results of consistent training and execution.

Since 1967, SERVPRO Industries, Inc. has been redefining and improving the mitigation and restoration industries. In 1992, the SERVPRO National Training Center was developed specifically to teach restoration and mitigations skills to insurance industry employees, as well as Franchise owners. SERVPRO has been a state –approved Continuing Education Course Location and an IICRC-approved school since 1997. In May of 2005, SERVPRO moved to a new corporate location with an innovative and much larger Training Center.

SERVPRO Industries, Inc. is one of nine organizations qualified to offer the Applied Structural Drying course. The Applied Structural Drying course covers the effective, efficient, and timely drying of water-damaged structures and contents, using comprehensive classroom and hands-on training, in order to facilitate appropriate decision-making within a restorative drying environment. Students will experience live, hands-on use of instruments, extraction systems, drying equipment, and chemistry use in an actual flooded building situation.

SERVPRO of Baldwin County Provide Solutions to your Water Damage Needs

3/8/2019 (Permalink)

Water Damage Cleanup & Restoration

The Process:

  • Our uniformed team of professionals will arrive on-site usually within four hours of notification to begin providing a resolution to the water damage situation.
  • Technicians communicate their assessment with the property manager or owner in detail before beginning the cleanup and restoration process
  • Our Baldwin County team utilizes industry guidelines, knowledge, training and industrial equipment to examine the extent of the damage.
  • Restoration services include moisture detection, water extraction, humidification and contents inventory.
  • Closing the event work order in a timely manner through electronic claims reporting,consistent communication and professional restoration techniques.
  • SERVPRO of Baldwin County available 24 hours a day, 365 days a year.

If you need water damage cleanup and restoration, call SERVPRO of Baldwin County at 251-928-9625!

You Can Trust SERVPRO!

2/27/2019 (Permalink)

Serving America Since 1967

SERVPRO® Franchise Professionals have been helping home and business owners recover from fire damages across the United States.

Over 1,600 Franchises Nationwide

More locations means faster response. A SERVPRO® Franchise Professional can usually be on-site within four hours to help protect the structure, business and personal property.

SERVPRO® National Call Center Served 313 Insurance and Property Management Companies and Their Clients Nationwide in the Last Year Alone.

We have earned the trust of the insurance industry by serving thousands of their policy holders and clients with respect and integrity. The more we restore, the less that needs to be replaced. This helps our clients save millions of dollars each year. That helps lower your insurance rates too!

24-Hour Emergency Service

 In our business, you need us fast! The sooner we arrive, the better the chance we can reduce damage and save money. Franchise Professionals are available 24 hours a day, seven days a week, 365 days a year.

Trained, Uniformed Franchise Professionals

A trained, uniformed and equipped SERVPRO® Franchise Professional will walk you through the job process and then work quickly to restore your property to preloss condition whenever possible.

References

From large commercial environments to small residential losses, SERVPRO® Franchise Professionals understand your loss is the job that matters most! We will be happy to provide references so you can feel confident that SERVPRO® is the best system to service your needs.

SERVPRO of Baldwin County Put Property Owners Back in Control.

2/27/2019 (Permalink)

Our number one goal is returning damaged areas and items to preloss condition, doing all we can to make it “Like it never even happened.” SERVPRO of Baldwin County is dedicated to restoring both the property and the lives of the customers being helped. Like it was never dirty, like it never overflowed, like it never caught fire, like it never spilled, like it never smoldered–whatever the case, with SERVPRO® our goal is to make it “Like it never even happened.”

SERVPRO® Franchise System A History of Trust and Professionalism.

2/27/2019 (Permalink)

“To develop a team of quality people who focus on excellent service, fairness and mutual respect.” - SERVPRO® Mission Statement

Founded in 1967, the SERVPRO Industries, Inc. Franchise System is a national leader of fire, water, mold and other specialty cleanup and restoration services. SERVPRO's professional network of more than 1,500 Franchises has responded to property damage emergencies ranging from multi-million dollar disasters such as the Pentagon, to those suffered by individual businesses and homes. Providing coverage nationally, SERVPRO® Franchise Professionals have established relationships with major insurance companies and commercial clients nationwide

Following tremendous growth in the late 1990’s, Entrepreneur Magazine ranked SERVPRO® the #1 Franchisor in the restoration industry in 2004, 2005, 2006 and 2007. In fact, SERVPRO® was ranked #25 among all franchise companies of any type in 2007. In April 2005, SERVPRO® moved to a new 140,000 square foot facility in Gallatin, TN. The state-ofthe-art building houses a newly designed training facility and National Call Center.

The SERVPRO Difference

2/27/2019 (Permalink)

Our Baldwin County Team works hard to make it look "Like it never even happened."

The People, Experience, Training and Equipment to make it Like it never even happened.

The People

With over 10,000 quality teammates nationwide, SERVPRO® Franchise Professionals are available 24 hours a day, 365 days a year to help you get your life back.

The Experience

SERVPRO® is a Franchise System with over 40 years of leadership in fire and water cleanup and restoration. Our track record of results has earned us the trust of the insurance industry, countless homeowners, commercial property managers and in one unforgettable instance, even the Pentagon.

The Training

Franchise Professionals undergo extensive fire restoration training and certification. SERVPRO Industries, Inc. offers IICRC-Approved school to help ensure our training meets and exceeds accepted industry standards.

The Equipment

With over 5,000,000 square feet of building space, housing over 140,000 pieces of cleaning and restoration equipment, SERVPRO® Franchise Professionals have the resources to help you take back control of your life.

Track record

With each saved home, with each reopened business and with each satisfied insurance client, SERVPRO's track record of excellence continues to grow.

Support

From the SERVPRO National Call Center to our Large Loss and Storm Response Teams, SERVPRO's corporate infrastructure provides the support to help put your property on the road to recovery.

Emergency Fire Damage Process Overview

2/27/2019 (Permalink)

ONE HOUR: 

Within one hour from notice of loss, a SERVPRO® Franchise Professional will contact you to arrange for service. You’ll know help is on the way!

FOUR HOURS:

Within four hours of loss notification, a SERVPRO® Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

DETAILED EXPLANATION:

A trained, uniformed and equipped SERVPRO® Franchise Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. EIGHT HOURS: Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.

PRETESTING:

A SERVPRO® Franchise Professional will begin pretesting for restorability, working from the source of the damage outward.

EIGHT HOURS:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

CLEANING, RESTORATION & DEODORIZATION:

SERVPRO® Franchise Professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

FINAL WALK-THROUGH:

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.