What our Customers say...


During a rough week, I discover the AC was leaking. My insurance company recommended we contact SERVPRO, which I promptly did. I've used them before in a completely different state so I had faith they guys would be as good as the ones. They did not let me down. A big shout out goes to James, James B, Kerry, Denise, Tristan and sorry if I missed anyone , for a job well done professionally. I cant say enough good things!

If you need them, call SERVPRO of Baldwin Co, they are Great! My Gulf Shores condo got flooded out (water leak above us). I called them on the 3rd of July, and they were there! Granted, getting flooded out and loosing our vacation wasn’t ideal, but James B, Devin, Chris and Mark took great care of us! It would have been much worse without them.

The service was fast and efficient from the initial phone call, to the service, the daily follow up inspections, and the final payment process. I would recommend them to anyone. Devin, Casey, Fernando and Tamia were wonderful.

This company is extremely responsive and professional. I had somewhat of an emergency and needed my house inspected for possible moisture behind the walls. Jody L was dispatched within a few hours of my call and had a full report to me within an hour after completing his inspection. I cannot say enough good things about Jody L and his professionalism. I will highly recommend this company to my future clients in Real Estate without question.

I was particularly impressed by Nikki, office manager as well as Tristen and James. The two young men did an excellent job with the cleaning of the carpet plus delivery and placement of a cleaned rug. I would recommend SERVPRO of Baldwin County.

Had a house fire this past Sunday...I called serve pro and they sent out Logan. Excellent customer service and surely appreciate him spending time with me and accessing the damages so that we can make an informed, educated decision on what to do from here! He was very business professional and not pushy unlike other companies I've called. Highly Recommended.

I had a water issue that flooded a back bedroom. SERVPRO had someone out within an hour and they went to work immediately. They took care to save what they could property wise and answered any question I had. Very professional and helpful! Highly recommend the James and James team!

We had a pipe that burst and flooded our newly purchased home. New to the area we didn’t know anyone here but SERVPRO came to our rescue late at night! All of our flooring had to be torn out and replaced and they were with us every step of the way. I cannot say enough about Nicki’s helpfulness and kindness during the initial shock of what happened to our new home. She went above and beyond the call of duty to help us through the process of storing our furniture and drying out the house. Thank you Nicki. A super big shout out to Tim and his crew, for their role in making sure that the restoration of our home was perfect. Now that we are finally in our new house, I would recommend SERVPRO of Baldwin County.

I cannot say enough great things about this company. Our operations plant had a pipe rupture during the night. When we arrived the next morning, water was pouring out of the bay doors. I called SERVPRO of Baldwin County at 5:00 AM and they were out immediately. Fantastic people. They removed all water and dried the plant out in 4 days. Worked around my team and kept us operating. We did not miss one hour of production. Highly recommend.

This is a very nice workplace and has incredible people doing a great job, we help and care for everyone we work with and work for.

SERVPRO of Baldwin County was hired by our insurance company to remove, clean and replace our belongings after a smoke fire. They did an excellent job. We were concerned about replacing everything as my wife and I are not in good health. We needn't have worried as Kinya, Mary Jo, Tamia, Jennifer, Denis, Angel, and Kim went well beyond the call to return us to normal. Kinya and Mary Jo took the time to reorganize our kitchen, a job we never could have completed on our own. We are so thankful to SERVPRO.

James Blackwell and Kerry Welch came to our office today and did a fantastic job and they were very professional. Everything from scheduling to the service call was a breeze. We will definitely be return customers.

During a rough week, I discover the AC was leaking. My insurance company recommended we contact SERVPRO, which I promptly did. I've used them before in a completely different state so I had faith they guys would be as good as the ones. They did not let me down. A big shout out goes to James, James B, Kerry, Denise, Tristan and sorry if I missed anyone , for a job well done professionally. I cant say enough good things!

After a recent fire at our home, SERVPRO was there the very same day ready to help. Denise Shaw and her team have done an amazing job of packing our house and getting it ready for reconstruction. Thank you SERVPRO. We could not do this without you!

“These guys knew what they were talking about and did a great job restoring my home back to normal. My house looks better than it did before!”

“Professional, fast, and pleasant to work with.”

“I am very pleased with the services provided by SERVPRO of Baldwin County. They helped me get my house cleaned up so I could sell it fast. Very professional and knew what they were doing.”

“I want to thank SERVPRO of Baldwin County for finishing the job quickly with minimal business interruptions. I was worried my business would suffer due to the damage on our property. Luckily this was not an issue, and my staff was able to work while the property was being restored.”

“SERVPRO of Baldwin County saved my contents from any further damage after my house flooded. Their ability to show up quickly really did make a difference.”

“We didn’t know where to begin when we found water in our condo after being gone for a month. We called SERVPRO of Baldwin County and they fixed the problem within 4 days with no complications. If we ever run into a problem again, SERVPRO of Baldwin County will be the first people we call.”

The storm this spring caused water to enter our home after the roof was damaged. Thank you to the technicians for the prompt response. I am very impressed with the high quality service I received! 

Our house fire was devastating, but SERVPRO of Baldwin County helped us pick up the pieces again. Thank you to the technicians, Lee, the project manager, and all of the office staff. Your kindness and high level of service is unmatched. 

We suffered storm damage this spring and SERVPRO of Baldwin County was there quickly to help repair the damage. Thank you to this team for all of your hard work and fast response! 

Knowledgeable, understanding staff! Thank you SERVPRO of Baldwin County. You have helped restore our home and given us peace of mind. 

Our vacation home experienced mold after we had a leak for multiple weeks. SERVPRO of Baldwin County was very professional and knowledgeable. The office staff was kind and prompt. The service could not have been better! 

I had a water damage at my home recently. SERVPRO of Baldwin County was there instantly to remove the water and dry my home. They did an excellent job. I could not have asked for better service.

SERVPRO of Baldwin County went above and beyond to bring our home back to life after we had a kitchen fire. I would recommend this team to anyone I know. Thank you SERVPRO of Baldwin County 

Our business was disrupted after a water leak. We were back open the next day thanks to SERVPRO of Baldwin County's fast response!

We are very happy with the work performed by SERVPRO of Baldwin County after our water damage. Thank you to James and his team for the hard work in getting our store back to normal.

SERVPRO is extremely prompt and know what they are doing. I expected high quality work and that is exactly what they gave me. The technicians went above and beyond restoring our property. The office staff was kind and helped us make sure we met our deadline. I am very impressed and will use SERVPRO again.

Excellent service. Compassionate and professional technicians. I felt confident through out the entire process. Thank you SERVPRO!

SERVPRO helped us out tremendously during our water damage. I was highly impressed with the level of service we received. I will definitely use SERVPRO of Baldwin County in the future. 

SERVPRO was very professional and knowledgeable throughout the entire process. I recommend them to anyone looking for high quality service.

I needed my home remediated quickly and safely after finding mold. SERVPRO was there for me every step of the way. I could not have asked for a better team. 

The kindness SERVPRO has shown us during this difficult time has been something we will never forget. Thank you to your team for everything you've done. I will definitely recommend SERVPRO of Baldwin County in the future. 

It means so much to my family to rely on SERVPRO during the stress this storm has caused us. I am so thankful for the above and beyond job SERVPRO did to make this as easy as possible. 

SERVPRO was quick to respond when our business had a water damage in the middle of the night. The technicians were extremely professional and I am very impressed with their knowledge and high quality service. 

SERVPRO went above and beyond. I am thoroughly pleased with the end result. The technicians are so helpful and polite.

We could not be more grateful for the work your team did restoring our home. Thank you for all that you do. 

I have worked with SERVPRO numerous times. They are always very professional and thorough in their work and documentation. SERVPRO provides us with readings, photos, and job notes upon completion of the work which we are able to use if we decide that we need to file a claim. They offer an unparalleled level of service. 

SERVPRO made a bad situation a lot better. Trisha was very knowledgeable, patient and kind. I enjoyed the James, Lee, and the crew that came out to my home. Thank you, SERVPRO!

SERVPRO was very professional throughout the entire process. I could not have asked for better service.

Extremely professional, excellent customer service, and thorough –  The crews left everything extremely clean and organized. The final result looked good as new!

I am so thankful to you for restoring my home. I sincerely appreciate how hard and quickly everyone worked to bring my home back to life. 

SERVPRO was very prompt and easy to work with. Thanks for taking good care of us. 

SERVPRO was nice, polite, and very professional.

The crew and office were wonderful. Everyone was very helpful and exceedingly polite. SERVPRO's tag line is "Like it never even happened" and they truly made it that way.

From the moment our agent called SERVPRO, I knew we had been placed in good hands. They went above and beyond to make this as easy as possible. It has been a real pleasure to work with them and to have them in my home.

We live three states away and SERVPRO took care of the water damage in our rental property without our even having to take off to travel. We felt very comfortable leaving our property in their hands, and were very impressed with both their level of professionalism and service.

SERVPRO provided excellent customer service. They were prompt, fast, and easy to work with.

The crew was outstanding in their service, explanations of the process, and overall professionalism. We highly commend them and the SERVPRO office staff for a job well done.

SERVPRO did an amazing job. We are very grateful for not only the type of service they provide, but also their level and speed of service. They worked hard, fast, and efficiently to get us back up and running.

SERVPRO was wonderful. They did a great job. They were very professional, friendly, and polite.

Both the crew and the office were amazing. Everyone was knowledgeable, helpful, and easy to work with. We enjoyed being around them, and we are so thankful for the work they did. I would recommend them to anyone.

SERVPRO was prompt and professional. The crew did an excellent job, and I am very pleased with their work.

I have used SERVPRO of Baldwin County several times and they have continued to provide me with exceptional service. They are professional and empathetic. I am very grateful for them.

SERVPRO did a great job. I am highly impressed with the crew leader James's level of professionalism, hard work, attention to detail, and the way he talked me through everything prior to performing the work so that I understood what to expect.